Refund policy

RETURN & REFUND POLICY — The Big NYC

All items are made to order, which means we do not accept returns or exchanges for sizing, color selection, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We will review the request and send a replacement at no additional cost.

We do not offer refunds for:

  • Incorrect size selection
  • Change of mind
  • Normal wear and tear

Refunds are only issued if an order is not delivered or cannot be replaced.

Shipping costs are non-refundable.

CONTACT

For any issues, contact us at:

thebignewyorkcity@gmail.com